Account deletion

EasyRoad Europe — app: com.tryeasyroad.app

Delete your EasyRoad account and data

You can ask us to delete your EasyRoad account at any time, from inside the app or by email. Deletion is permanent.

1. Delete inside the app

  1. Open EasyRoad and sign in.
  2. Go to Profile → Manage account.
  3. Under Danger zone, choose Delete account, confirm it is you and type DELETE.

This deletes the account and its data immediately — no waiting period, no manual step.

2. Request deletion by email

If you cannot sign in, email delete@tryeasyroad.com from the address linked to the account. We verify ownership of that address before deleting anything, then confirm once it is done.

What is deleted

  • Account and sign-in credentials, including passkeys and connected providers.
  • Profile and travel preferences.
  • Trips, itineraries, saved places, days, stays, transport and flight details.
  • Uploaded or scanned travel documents and images.
  • Place ratings and the Traveler DNA derived from them.
  • Usage counters and EasyRoad data stored in the app on that device.

What is kept, and for how long

  • Feedback and analytics records are kept with the account identifier removed, so they can no longer be linked to you.
  • Billing records required by law (web subscriptions only) are kept for the statutory retention period.
  • Encrypted infrastructure backups may hold short-lived copies until they expire on their normal schedule, within 30 days.